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By Laurent de la Vaissière, Director, Deloitte Luxembourg
Digital disruption leading to regulation
The rapid evolution of online and mobile technology has fundamentally changed the way customers interact with banks and payment providers. Digital channels are bringing unprecedented opportunities for emerging and established consumer-focused organizations to carve out new markets, empower employees and build brand awareness.
New technologies allow users more freedom, opportunities and social connectivity than ever before. Driving innovation and growth, digital platforms now play a critical role in the success, or failure, of today’s businesses. However, the proliferation of digital channels has attracted unwanted attention from...
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