By Laurent Moscetti, Country Managing Director and Banking Lead Luxembourg & Vanessa Müller, Wealth Management Lead Luxembourg, Accenture*
Digital disruption has forced transformation across all industries, including Banks who have focused a lot on their digital strategies lately. Now they need to balance their digital energy with a human touch to optimize growth potential and deliver the expected client experiences. This requires a strategic mix of digital and non-digital options. Whilst major European banks embrace digital as a potential solution for shoring up revenues and relevance, recent research done by Accenture demonstrates they will need to work hard to close the gap between aspiration and application.
Clients expect banks to go beyond a...