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Lured by the promise of an expanding market for enterprise services, telecom service providers are making increasingly large efforts to reposition themselves in the network and IT services value chain in a bid to differentiate their service offerings and create new revenue streams. The attraction is clear: the information and communications technology (ICT) market is expected to return to growth.
According to the study “Beyond Connectivity: can telecoms operators offer new services to business customers?” published by Ernst & Young, enterprises have mixed feelings about how far, if at all, their connectivity providers should go along the ICT services value chain.
A total of 365 senior procurement and IT executives worldwide from a broad range of industries...
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