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Deloitte’s Digital Banking Maturity 2020 is the fourth edition of the largest global benchmarking of digital retail banking channels, breaking down what leaders are doing to win the digitalization race.
COVID-19 has changed banking and fast-tracked the development of digital channels. While 60 percent of banks have closed their branches or shortened their opening hours, many have also embraced digitalization, implementing fully digital processes including account opening (34 percent), remote identification and verification methods (23 percent) and contactless payment methods (18 percent).
This and other findings of the banking sector’s digital capabilities and readiness can be found in Deloitte’s Digital Banking Maturity Study, a comprehensive...
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