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The EBF acknowledges that the Directive represents an important and well-known tool supporting harmonising consumer protection rules on payment accounts within the Union. We also note that the recent transposition deadline of the Directive means that its complete impact and capabilities have still to fully unfold and it is impossible, at this point in time, to have a full assessment of the impact of the Directive in the market.
Moreover, several consumers’ satisfaction surveys undertaken in different member states show that consumers are well aware of and very satisfied with the switching services offered by their providers. For example, in a member state a 2019 study showed that awareness and satisfaction levels for the Current Account Switching Service remained...
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