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Reimagining financial services: What exactly do banking consumers expect?
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By Alexis SANSOGLOU, Finance Director Fujitsu Belgium and Luxembourg
Banking is a sector where technology has transformed the way we interact. Not that long ago, it was a face-to-face, analog, highly conventional business that gave itself a buffer of several days to implement customers' instructions (remember cheques, anyone?). It's different today.
Banking is now online, digital, and instant. Everything can be done from wherever you happen to be, whenever you choose to do it. The changes we have witnessed in 2020 have simply ratcheted customers' expectations of change even further. To respond correctly, it's vital for banks and insurance companies to understand how customers have been affected by the crisis and how their needs have changed...
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