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By Yves Van BEETHOVEN - Principal Consultant XPLUS, Tom Wybaillie - Partner XPLUS
Is it possible for financial institutions to augment their digital transformation and navigate the COVID-19 crisis as an established digitally enabled banker? XPLUS sees an accelerated move to digital for financial institutions subsequently to the crisis.
A recent XPLUS study at a retail bank shows that an increase of 10% of customer services have become available branchless since the COVID-19 crisis. However to navigate the upcoming recession XPLUS expects financial institutions will have to make hard bets on the structural changes they want to make the coming months and years.
Structural changes for the digitally enabled banker...
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